Support

We’re happy to help.

Contact

Email smartin.devsupport@gmail.com. We usually reply within two working days. Please mention your phone model and whether you use iPhone or Android.

Because FamCents keeps your data on your phone, we can’t see your transactions. Never send us backups or screenshots with personal details unless we ask for something specific.

Sharing with your partner

How do I sync with my partner?

On the Overview, tap “Set up” on the “Share with your partner” card (or Settings → Sharing). Enter your name, tap “Send to partner” and choose your partner’s phone in AirDrop, or send the file with any messaging app. When they open it, FamCents syncs by itself; with one tap they send their changes back. After the first time, the phones are paired and one tap on “Sync” is enough.

What happens if we both changed the same expense?

FamCents merges both phones: new entries from either side are added, deletions carry over, and if the same entry was changed on both phones, the most recent change is kept. If something looks wrong after a sync, use “Undo last sync” in Settings → Sharing.

My partner has an Android phone. Does sync work?

Yes. Send the file with any messaging app or email. On Android, tap the received file to open it in FamCents, or use Settings → Sharing → “Open a received file”. Automatic two-way sync between nearby phones is available between two iPhones.

Do we both need Pro?

Partner sync is free for everyone. On iPhone, one Pro purchase covers your whole Apple Family Sharing group. On Android, Pro is bought per Google account.

Pro and purchases

How do I get Pro back on a new phone or after reinstalling?

Open the Pro screen (Settings → the Pro card) and tap “Restore purchase”, signed in with the same Apple ID or Google account you bought it with.

What is the founding member offer?

Everyone who gets FamCents in its first weeks gets Pro free for life. On iPhone, the App Store remembers when you first downloaded the app. On Android, the status is kept on your phone and in your FamCents backups, so restore a backup on a new phone to keep it.

Can I get a refund?

Purchases are handled by Apple and Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play’s order history.

Your data

How do I move my data to a new phone?

Usually you don’t have to do anything. FamCents keeps its data on your phone, and it is part of your phone’s own backup: on iPhone in iCloud Backup or when you move to a new iPhone with Quick Start; on Android in Google backup, if it is turned on. Set up the new phone from that backup and FamCents opens with everything in place.

Moving between iPhone and Android, or not using phone backups? On the old phone, go to Settings → Backup → “Create backup” and save the file (for example to iCloud Drive, Google Drive or email). On the new phone, use Settings → Backup → “Restore from backup”.

Can you recover my data if I lose my phone?

No. FamCents has no server, so we never have a copy of your data. Make a backup regularly, or sync with your partner: their phone then has a copy of your shared data too.

How do I delete all my data?

Settings → Data → “Erase all data”, or uninstall the app. Nothing is kept anywhere else.

Voice, receipts and app lock

Voice entry doesn’t understand me

Say the amount first, then the category, then a note, for example “45 groceries Lidl”. Check that FamCents may use the microphone and speech recognition in your phone’s Settings.

A receipt wasn’t read correctly

Take the photo straight from above in good light, with the whole receipt and the total visible. You can always correct the amount, date or category before tapping Add.

I can’t unlock the app

The app lock uses your phone’s Face ID, fingerprint or passcode. If biometrics fail, use your phone’s passcode. The lock can be turned off in Settings → Security.